At Tea Source, your satisfaction is important to us. If there's an issue with your order, we're here to help. Please review our refund and return policy below.

Return Eligibility

We accept return requests within 3 calendar days from the date your order is received.

To be eligible for a return, your item must:

• Be unused and unopened.
• Be in its original packaging with all original contents included.
• Be in the same condition as when it was received.
• Be accompanied by your order number or proof of purchase.

For hygiene and food safety reasons, we cannot accept returns of opened tea products unless they were received damaged, defective, or incorrect.

How to Request a Return

To request a return, please email info@teasourcemnl.com within 3 days of receiving your order.

Please include:

• Your order number
• The reason for your return
• Photos of the item (if applicable)

Returns must be approved by our team before they are shipped back.

Our return address is:

Tea Source
12A Saint Martin St.
Rosalia Village 2
Tandang Sora, Quezon City 1116
Philippines

Returns sent without prior authorization may be refused.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect item, notify us within 24 hours of receiving your order.

To help us process your claim quickly, please provide:

• Your order number
• Clear photos and videos of the product and packaging
• Photos of the shipping label
• A brief description of the issue

We also highly recommend recording an unboxing video, as this may help us verify shipping-related claims.

If the issue is confirmed to be our error, we'll gladly replace the item or issue an appropriate refund at no additional cost.

Non-Returnable Items

For food safety and hygiene reasons, we cannot accept returns or exchanges on:

• Opened tea products
• Perishable goods
• Customized or personalized products
• Gift cards
• Sale or clearance items

Return Shipping

Unless the return is due to our error (such as receiving a damaged, defective, or incorrect item), customers are responsible for the cost of return shipping.

A 20% restocking fee applies only to approved returns that are not the result of Tea Source's error. Returns due to damaged, defective, or incorrectly shipped items are not subject to a restocking fee.

Exchanges

If you'd like to exchange an unopened item, please contact us first.

Once your return has been approved and received, you may place a new order for your preferred item.

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome of your refund request.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank, credit card company, or payment provider may require additional time to post the refund to your account.

Shipping fees are non-refundable unless the return is due to our error.

Questions?

If you have any questions regarding returns or refunds, please contact us at:

Email: info@teasourcemnl.com