At Tea Source, we take great care in packing every order to ensure it arrives safely and in excellent condition. Below you'll find everything you need to know about our shipping and delivery process.

Order Processing

Orders are processed within 1–3 business days (excluding weekends and public holidays) after payment has been confirmed.

Once your order has been shipped, you'll receive a shipping confirmation email with your tracking information (where applicable).

During promotional periods, holidays, or high order volumes, processing may take slightly longer. We appreciate your patience and understanding.

Shipping Options

Standard Shipping

We offer nationwide shipping throughout the Philippines.

Estimated delivery times

• Metro Manila: 1–3 business days
• Provincial Areas: 3–7 business days

Delivery times are estimates only and may vary due to courier operations, weather conditions, traffic, or other circumstances beyond our control.

Shipping fees are automatically calculated at checkout based on your delivery address, parcel size, and weight.

Free Shipping

We offer FREE Standard Shipping on orders of ₱700 and above.

Free shipping applies only to Standard Shipping and does not apply to Local Delivery.

Local Delivery

Need your tea today? Simply select Local Delivery at checkout.

We'll arrange delivery through Lalamove, allowing you to receive your order as quickly as possible within our Local Delivery service area.

Please note:

• Available within selected Metro Manila areas only.
• Delivery fees are based on the current Lalamove rates and will be charged separately.
• Free shipping promotions do not apply to Local Delivery.
• Delivery is subject to rider availability, weather conditions, and traffic.
• Our team will coordinate your delivery after your order has been confirmed.
• Once your delivery has been booked, we'll send you a tracking link via email so you can monitor your order in real time.
• Please ensure someone is available to receive your order upon arrival.

International Shipping

At this time, we only ship within the Philippines and do not offer international shipping.

Shipment Tracking

Once your order has been dispatched, you'll receive a shipping confirmation email.

• Standard Shipping: A tracking number will be provided so you can monitor your shipment through our courier partner.
• Local Delivery: Once your Lalamove booking has been confirmed, we'll email you a tracking link so you can follow your delivery in real time.

Delivery Delays

While we always strive to deliver your order on time, delays may occasionally occur due to:

• Severe weather conditions
• Heavy traffic
• Courier operational delays
• High shipping volumes
• Public holidays or other unforeseen circumstances

If your order has exceeded the estimated delivery timeframe, please don't hesitate to contact us. We'll gladly assist in checking the status of your shipment.

Damaged, Lost, or Incorrect Orders

If your order arrives damaged, appears to be lost, or you received an incorrect item, please contact us as soon as possible at info@teasourcemnl.com.

To help us resolve the issue quickly, kindly include:

• Your order number
• Photos of the package and product (if applicable)
• A brief description of the issue

We'll investigate the matter promptly and work towards a fair resolution as quickly as possible.

Need Help?

If you have any questions about shipping or delivery, we'd be happy to assist.

Email: info@teasourcemnl.com